Protracked

Privacy Policy

Last updated: 7 September 2026

Protracked Software Solutions Private Limited (“Protracked”, “we”, “us” or “our”) respects your privacy. This policy explains how we collect, use and protect information when you visit protracked.in or contact us through the website.

This policy applies to the Protracked corporate website. SIBRO products, customer portals, support services and contractual implementations may have additional privacy terms that apply separately.

Information we collect

Information you provide

We may collect information that you voluntarily provide, including your name, email address, telephone number, organisation, résumé, job-application information and the contents of messages or enquiries you send us.

Technical and usage information

When you use the website, our systems and service providers may process technical information such as your IP address, browser and device type, pages visited, referral source, approximate location derived from the IP address, and dates and times of access. We use this information to operate, secure and improve the website.

Membership and email information

If the website offers subscriptions, member accounts or email updates, we may process your email address, subscription preferences, login activity and interactions with emails, subject to the features enabled on the website.

How we use information

We may use information to:

Respond to enquiries and provide requested information;
Process employment applications;
Provide support and route requests to the appropriate team;
Operate, maintain, secure and improve the website;
Send updates where you have requested or consented to receive them;
Understand website usage and diagnose technical problems;
Prevent misuse, fraud and security incidents; and
Meet legal, regulatory and contractual obligations.

Cookies and similar technologies

The website and its service providers may use cookies or similar technologies that are necessary for site operation, security, member login and preferences. Additional measurement or communication features may also generate technical events. Browser controls can be used to restrict cookies, although some website functions may then not work correctly.

Service providers

We may use carefully selected providers for website hosting, content management, email delivery, security, analytics and other operational services. These providers may process information only as necessary to deliver services to us and subject to their contractual and legal obligations.

Disclosure of information

We do not sell personal information. We may disclose information:

To service providers working on our behalf;
When required by law, regulation, court order or a lawful government request;
To protect the rights, safety and security of Protracked, our users or others;
In connection with a merger, acquisition, restructuring or transfer of business, subject to appropriate safeguards; or
With your consent or at your direction.

Data retention

We retain information only for as long as reasonably necessary for the purpose for which it was collected, including legitimate business, security, contractual and legal requirements. Retention periods may differ depending on the type of information and the context in which it was provided.

Security

We use reasonable administrative, technical and organisational measures designed to protect information. However, no internet transmission or electronic-storage system can be guaranteed to be completely secure.

International processing

Some service providers may process or store information outside India. Where applicable, we take reasonable steps to use providers and arrangements that support appropriate protection of the information.

Your choices and requests

You may ask us to access, correct or delete personal information you have provided, withdraw consent where processing is based on consent, or stop non-essential communications. Some requests may be subject to identity verification and legal or contractual retention requirements.

Children’s privacy

This corporate website is not directed to children. We do not knowingly seek personal information from children through this website. If you believe a child has provided personal information, please contact us.

External links

The website may link to services operated by third parties. Their privacy practices are governed by their own policies, and we are not responsible for those services.

Changes to this policy

We may update this policy as the website, our practices or applicable requirements change. The latest version and its effective date will be published on this page.

For questions, requests or concerns relating to this policy, contact:

Protracked Software Solutions Private Limited
hello@protracked.in
Thrive Space, C.S.E.Z
17/1684, PO, Chittethukara
Kakkanad, Kerala 682037
India